Efficiency of IT Metrics..
- Measure of the performance of the IT.
- Which is how far the company can utilize the resources.
- For example: In example, the rate of speed is used in reference to transactions. when I go to the Tesco to purchase groceries, how much I spend my time to queue in the line until the cashier return my balance.
Effectiveness of IT
- Measure the impact of IT on business process and activities including of customer satisfaction, conversion rate and etc.
- An example in real life would be how well customers are treated at the Apple store when purchasing a new I pod or computer.
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