Efficiency and Effectiveness using a facebook in IT Metrics

Assalamualaikum..;)

Hye the previous entry I had explained about efficiency and effectiveness of the IT Metrics.

And this entry I should comment how the efficiency and effectiveness the seller using  Facebook as a medium of business.

source from google

By doing a business online the seller should to figure out whether the medium used is very effective in terms of speed, availability and etc. for the customers or not.

An example I as a online seller through a Facebook offering furniture and house accessories.

I should advertise the product exactly similar with the original by using a pictures, detail information such as what kind of raw materials used for that sofa.

Thus the customer can making a decision through the certain information was given. And how much time the customer would spend into my website just to review my product?

Weather it is effective or not?

Has my customer have their satisfaction during online shopping at my website?

 THE ANSWER IS:

Yes, because when the customer review my website, they don't need much time to spent time during survey the product.

For example, when the customer attracted to my product, they will read the specifications for that item such as raw materials, price incurred and the design of that product will clearly stated from the websites.

This kind of business online is very effective because can save time and no need to make much effort to get the product.

Besides that, from this business also we can get the satisfaction information from the customer.

This satisfaction information I will collect it from the feedback of the customers.

From the feedback I can measure it, weather I achieve my organization goals or not.